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5 Tasks All Dentist Receptionist Jobs Usually Require

What do dentist receptionist jobs involve? Here are five tasks that nearly all require of you.


Knowing what a job is going to demand of you before you actually apply for the position is really important.  Otherwise you can end up in a world of hurt if you’re not ready for everything that’s going to be expected.  With dentist receptionist jobs, you’ll find that this means being prepared for the secretarial side of things, but then also the other types of work that come alongside, that are more dental specific.  There’s actually a lot of work that you’re going to be doing that will be familiar to past receptionists, but that’s also going to be a bit different considering you’re in the dental field.

It’s important that you’re prepared for these, and even that you take the necessary actions to get experience, and learn more about what’s going to be expected of you.  That way, you are better prepared to succeed, and you’ll know the tasks that you’ll be tackling as early as possible.  That’s key to success, and is really important in any type of job when you want to ensure that you’re able to progress and really go beyond the expectations that an employer has for you.

Here are 5 tasks that will be a healthy dose of your dentist receptionist jobs, and what you can expect with them:

1) Primary phone contact through phone and in person visits.

You’re really going to be the face of the clinic, so it’s important that you make sure it’s a positive face.  That means you can expect to take all the phone calls that come in during the time that you’re on duty.  But what you will also find is that you’re going to be responsible for in person meetings as well.  That means scheduling people, and talking to patients before they get to see the dentist.  That means you’ll have to be a people person, because you’re going to be managing people in all sorts of different circumstances, and with all sorts of different needs.

2) Records management.

Usually as a receptionist you’re going to be responsible for managing all the clinic’s records, that means the patient histories and filing system in general.  That means you’re going to have to be a great filer, especially if you work in a busier city, or in a city that doesn’t have very many clinics. That means you can end up handling a ton of people, and keeping those records easy to find and access is really key.  Dental receptionist positions require you’re a great filer, if you want to succeed.

3) All office scheduling.

Something else that you’re going to have to do is determine the dentists schedule for the month, day, week, etc and then work out when you have time slots available for certain operations.  There are a few concerns here that can make things differently.  On the one hand you want to leave open emergency time in case somebody has a major problem.  But then you also want to be sure that you’re able to schedule different types of operations so that you can spread them out based upon how long they should take, so that you don’t have any conflicts.

4) Billing both insurance and clients.

Another facet of most dentist receptionist jobs is actually producing the bills based upon the services rendered, for the patient.  That means also coding them so that the insurer can understand exactly what took place, and can then pay the bill accordingly.  This also means that you have to know a certain amount of insurance knowledge, so that you’re able to handle the bill.  That of course can mean that you have to take  a class or go through formal training of some sort, so you’ll have to be prepared.

5) In some cases, administrative duties.

Depending upon the job, some dental receptionist positions can entail that you actually order supplies regularly for the agency.  That means keeping on top of the supply closet, and reordering items before you run low and especially before you run out of vital items.  That requires great management capabilities, and you’ll have to be able to keep up on the office to know what you need at all times.  That can take a bit of training as well as getting used to, but might also be a vital part of filling most dentist receptionist jobs.

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