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The Pros And Cons of Working Call Center Jobs

Call center jobs can be extremely flexible and ideal for your schedule, but they also have their drawbacks. Here's a list of the good and the bad.


Finding a job is something that can be extremely difficult and frustrating at different points in your life. But it’s also a necessary part of life so that you can make sure that you’re able to pay the bills.  One of the best and most available jobs in many areas happen to be call center jobs.  These are pretty simple as you’re either a customer or support representative for a business, or you can also do things like take orders.  Plus they are usually in abundance, as call centers are still popular for many companies. 

However, despite the fact that they can be common and fairly easy for you to integrate yourself within, there are plenty of negatives to go alongside those positives.  In fact, it’s important to do your research and know what to expect before signing up for a career like this. That way, you can be sure that you know what you’re in for when you’re applying for call center employment. 

First up, some of the most common positives:

                -Great flexibility of career options.

One thing that you’re going to find when applying for just about any types of jobs such as these, is that you have a ton of options.  You can apply to customer service jobs, as well as telemarketing jobs, and even telecommuting employment as well.  That way, you can choose what sort of position you’re most comfortable becoming a part of, so that you can find the sort of career options that are really going to suite you the best in the short term.

                -In some cases you can work from home.

The joy of modern call center jobs, is that they enable you to work just about from anywhere, and that includes your house.  Depending upon the job and what you’ll have to do, you’re going to find that oftentimes you can do the job right from home.  That way, the office is ever only a few steps away, and you can be sure that you’re able to work in total comfort each day.

                -Great pay for fairly easy work.

Another fantastic positive, is that most call center jobs pay great for the job at hand, so you can expect to be paid well hourly for your services.  Typically you can earn anywhere between $10 to $20 an hour in most cases, making this a fantastic option for some good quick cash.

However, there are also a lot of negatives when it comes to telemarketing employment, and customer service jobs like these.  The most common aspects you have to watch out for can include:

                -High turnover.

While you will find that this is a great way to make money in a hurry, it’s also a job with a lot of turnover.  That means you’re not expected to stay long, and you can’t really expect many raises.  That makes this a  few month to a few year job at most, but you will have to plan out other career options beyond working at the call center.  What’s more, it also means that they sometimes look to completely rehire new staff to start them back out again at the starting pay scale, if you’ve receive pay raises, and many people fall victim to the rotating type of system.

                -Difficult working conditions.

Being a telemarketer is not all it’s cracked up to be, as they do feature an awful lot of abuse in their job.  There are plenty of customers that are not going to be very happy that you’ve called them, and will take personal offence to you just doing your job.  That means that most call center jobs require that you take the abuse without responding, but that can be a lot harder than it sounds.

                -Few to no job benefits.

Because of the high turnover, there usually isn’t a reasonable amount of health benefits offered at most call center jobs, except for those in management positions.  That means you’re not going to have things like healthcare provided for you, and you’re also not going to have a severance package or really anything else of the sort prepared for termination or when it comes time to move on, and that can make the job a little difficult for some to work through.

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